Assistant Branch Manager-Inbound_BRANCH BANKING_0466_3731_1006419

Kotak Mahindra Bank; Kota; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Mahindra Bank in Kota, Rajasthan seeks an experienced Branch Operations Manager to oversee daily branch activities, ensuring compliance with policies, audits, and regulatory guidelines while driving service delivery and process efficiency.

The role requires leading operations staff, managing cash and teller workflows, and coordinating with business, compliance, and support teams to enhance customer experience and governance.

Qualifications

• Graduate or postgraduate with 4-8 years in banking operations.
• Strong knowledge of branch operations, compliance, and audit management.
• Proven team handling and stakeholder management skills.
• Customer-centric with strong problem-solving abilities.
• Experience in retail branch banking and governance preferred.

Responsibilities

• Oversee day-to-day branch operations for smooth functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler’s cheques, within limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms.

Skills

Banking ops

Customer service

Regulatory compliance

Team leadership

Education

Graduate / Postgraduate

Job description

Job Description:

Role & Responsibilities

1. Oversee day-to-day branch operations, ensuring compliance with banking policies, audit requirements, and regulatory guidelines.
2. Manage customer service delivery, account servicing, operational controls, and timely resolution of customer queries.
3. Monitor branch productivity, transaction accuracy, cash management, and operational risk parameters.
4. Lead and mentor branch operations staff, ensuring adherence to service standards and process efficiency.
5. Coordinate with business, compliance, and support teams to drive seamless branch functioning and enhance customer experience.

Preferred Candidate Profile

• Graduate/Postgraduate with 4-8 years of banking operations experience.
• Strong understanding of branch operations, regulatory compliance, and audit management.
• Proven team handling and stakeholder management skills.
• Customer-centric approach with strong problem-solving abilities.
• Experience in retail branch banking and operational governance preferred

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: