Branch Operations Manager

Mahindra Finance; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

Mahindra Finance in Jaipur is seeking a candidate to manage daily branch operations, focusing on cash handling and customer service. You will oversee sales activities, resolve customer queries, and ensure compliance with banking regulations while supervising team members for smooth inter-department communication.

Ideal candidates have 0–2 years in branch operations, strong knowledge of banking operations, and excellent communication skills to interact with customers and colleagues.

Qualifications

• 0–2 years of experience in branch operations or related field (banking industry preferred).
• Strong understanding of branch handling, cashier activities, and basic knowledge of banking operations.
• Excellent communication skills for effective interaction with customers and colleagues.
• Ability to work independently with minimal supervision while prioritizing tasks efficiently.

Responsibilities

• Manage daily branch operations, ensuring efficient cash handling and customer service.
• Oversee sales activities to achieve targets and maintain a high level of customer satisfaction.
• Handle customer queries and resolve issues promptly, maintaining confidentiality when necessary.
• Ensure compliance with banking regulations, policies, and procedures.
• Supervise team members to ensure effective communication among departments.

Skills

Branch operations

Cash handling

Customer service

Communication skills

Independent work

Job description

Roles and Responsibilities

• Manage daily branch operations, ensuring efficient cash handling and customer service.
• Oversee sales activities to achieve targets and maintain a high level of customer satisfaction.
• Handle customer queries and resolve issues promptly, maintaining confidentiality when necessary.
• Ensure compliance with banking regulations, policies, and procedures.
• Supervise team members to ensure effective communication among departments.

Desired Candidate Profile

• 0-2 years of experience in branch operations or related field (banking industry preferred).
• Strong understanding of branch handling, cashier activities, and basic knowledge of banking operations.
• Excellent communication skills for effective interaction with customers and colleagues.
• Ability to work independently with minimal supervision while prioritizing tasks efficiently.