Walk-in | Branch Operations Manager

Kotak Mahindra Bank; Mumbai Suburban; In loco; INR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Kotak Mahindra Bank is seeking a Branch Operations Leader for Mumbai Suburban to oversee all branch operations, manage a service team, ensure compliance, and coordinate audits. The role emphasizes service excellence, cross-sell opportunities, and secure vault responsibilities.

Ideal candidates have graduate/postgraduate experience with strong customer focus and team leadership. This position is based at the branch and involves direct oversight of front-office operations.

Competenze

• Meticulous and detail-oriented approach.
• Ability to motivate front office staff.
• Thorough understanding of branch banking operations.
• Graduate: 4-6 years of experience; Postgraduate: 2-4 years of experience.
• Customer orientation and team-leader qualities.

Mansioni

• Lead the entire Branch Operational activities of an individual Branch.
• Manage a Service Team.
• Ensure regulatory and procedural compliance.
• Coordinate the audit of the branch.
• Deliver service excellence to enhance portfolios, retention and cross-sell opportunities.
• Authorize and check Teller and Relationship teams entries.
• Check end products and vouchers to clear transactions.
• Vault / Key custodian of the Branch.

Conoscenze

Leadership

Customer orientation

Team management

Attention to detail

Formazione

Graduate degree

Postgraduate degree

Descrizione del lavoro

Roles and Responsibilities

• Lead the entire Branch Operational activities of an individual Branch
• Manage a Service Team.
• Ensure regulatory and procedural compliance
• Co-ordinate the audit of the branch
• Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities
• Authorize and check Teller and Relationship teams entries
• Check end products, Check vouchers to clear transactions
• Vault / Key custodian of the Branch

Desired Candidate Profile

• Meticulous & has an Eye for detail
• Ability to manage and motivate front office staff.
• Thorough overall understanding of branch banking operations
• Graduate : 4 - 6 years of experience
• Post Graduate : 2 - 4 years of experience
• Should possess customer orientation and team leader qualities