Branch Manager - GL West

Bajaj Finserv Limited; Talod; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited is hiring for a Branch Operations role in Gujarat. The candidate will manage overall branch performance, engage in field marketing, and drive customer acquisition and retention strategies.

Responsibilities include risk and compliance in gold loan custody, staff coaching, and reporting. Experience in gold loan banking and strong communication are preferred to enhance branch growth.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's or post-graduate degree preferred.
• Gold loan banking or client-service background advantageous.

Responsibilities

• Oversee branch operations and profitability.
• Drive field marketing to boost brand visibility.
• Plan and monitor field activities to maintain a healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Value and audit gold ornaments pledged at the branch with accuracy.
• Safekeep pledged securities as per policies.
• Maintain NPAs through diligent follow-ups for interest collection.
• Plan for smooth branch functioning and team cohesiveness.
• Hire, coach, mentor and provide performance feedback.
• Prepare branch performance reports and drive growth.
• Grow gold loan business and cross-sell third-party products.

Skills

Communication skills

Sales and customer service

Team leadership

Education

Bachelor's degree

Post-graduate preferred

Job description

Job Summary

This position is open with Bajaj finance limited.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.