Branch Manager - GL West

Bajaj Finserv Limited; Dholka; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited seeks a Branch Operations Manager to supervise all branch activities, drive profitable performance, and guide field marketing efforts to expand brand visibility. The role focuses on customer engagement, accurate gold-valuation, and compliance across vault and pledged securities.

The position entails leading a team, ensuring NPAs are kept in check, and growing gold loan business alongside related products, with emphasis on quality reporting and cross-functional collaboration.

Qualifications

• 4-7 years of relevant experience
• Bachelor's Degree or Post-graduation preferred
• Experience in gold loan banking, gold loan products, management or client service preferred
• Clear and concise written and verbal communication skills

Responsibilities

• Oversee branch operations and profitability
• Lead field marketing activities to boost brand visibility
• Plan and monitor branch marketing to maintain a healthy lead pipeline
• Engage customers for acquisition and retention
• Perform accurate valuation of pledged gold ornaments and ensure policy compliance
• Joint custodian of the vault and safekeeping of pledged securities
• Control NPAs through follow-ups on interest collections
• Coach and train branch staff and provide timely feedback
• Maintain quality performance and prepare business growth reports
• Grow gold loan business and related third-party products like NCDs and gold coins
• Ensure 100% process compliance in valuations at the branch
• Maintain correct valuation practices per policy and audit requirements

Skills

Branch operations

Field marketing

Customer engagement

Communication skills

Education

Bachelor's Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions and retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Requirements and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.