Branch Manager - GL West

Bajaj Finserv Limited; Botad District, Gadhada; On-site; INR 550,000 - 750,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Operations leader to manage overall branch performance and customer engagement in Gujarat. The role emphasizes profitability, compliance, and effective team leadership.

The ideal candidate will drive field marketing, ensure accurate gold valuation, and expand gold loan and third-party product offerings, while maintaining high service standards.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's degree or post-graduate degree preferred.
• Experience in gold loan banking or gold loan products preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to ensure a healthy lead pipeline.
• Engage customers for new acquisitions and retention of existing customers.
• Value gold ornaments accurately per policy and auditing compliance.
• Act as custodian of vault and safeguard pledged securities.
• Manage NPAs through diligent follow-ups for collections.
• Hire, coach, mentor and train staff with timely feedback.
• Prepare reports and take actions to grow branch business.
• Increase Gold Loan business and other third-party products.

Skills

Communication skills

Education

Bachelor's degree

Post-graduate degree

Job description

Job Summary

This position is open with Bajaj finance limited

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.