Branch Manager - GL West

Bajaj Finserv Limited; Kheralu; On-site; INR 600,000 - 850,000; Full time

Job summary

Bajaj finance limited is seeking an experienced Branch Operations Manager to lead daily branch activities in Gujarat. You will supervise operations, drive profitability, and coordinate marketing efforts with the team to boost brand visibility.

The role emphasizes customer engagement for new acquisitions and retention, accurate gold-ornament valuation, vault custody, and strict policy compliance, with mentoring and reporting responsibilities to foster branch growth.

Qualifications

• 4-7 years of relevant experience in branch banking.
• Bachelor's Degree or higher education preferred.
• Experience with gold loan products and client service.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor field activities to ensure healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold and comply with policies.
• Safeguard pledged securities in the vault per policy.
• Maintain NPAs through diligent follow-ups for interest collection.
• Coach, mentor, and train staff with timely feedback.
• Prepare reports and actions for branch growth.
• Increase gold loan business and third-party products.
• Maintain 100% process compliance in valuation.
• Valuation accuracy and audit compliance.

Skills

Branch operations

Team leadership

Gold loan products

Customer engagement

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj finance limited

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.