Branch Manager - GL West

Bajaj Finserv Limited; Jamnagar; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finserv Limited in Jamnagar invites an experienced Branch Operations Manager to oversee daily branch operations, drive profitability, and lead field marketing of financial products.

You will engage customers, ensure accurate valuation of pledged gold, maintain vault security, control NPAs through follow-ups, and mentor staff for sustained branch growth. Strong communication and leadership are essential for success.

Qualifications

• Experience in gold loan banking or related financial services.
• Demonstrates clear written and verbal communication.
• Bachelor's or higher degree in a relevant field.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to boost brand visibility.
• Plan and monitor field-level marketing to build a healthy lead pipeline.
• Engage customers for acquisition and retention.
• Ensure accurate valuation of pledged gold and compliance with policy.
• Maintain vault custody and safekeeping of pledged securities.
• Control NPAs through timely follow-ups and collections.
• Hire, coach, and train staff with timely feedback."
• Prepare reports and take actions to drive branch growth.
• Increase gold loan and third-party product sales (NCDs, coins).
• Ensure 100% process compliance in valuations.

Skills

Communication skills

Customer engagement

Education

Bachelor's degree

Post-graduation degree

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions, retainment of old customers.
• Conducting error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports, and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.