Branch Manager - GL West

Bajaj Finserv Limited; Moga District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj finance limited is seeking a branch operations leader responsible for driving profitability and strategic field marketing initiatives. You will coordinate customer engagement, ensure compliance in valuing pledged gold, and safeguard collateral while mentoring staff.

The role emphasizes strong communication, team leadership, and a track record in gold loan products or related banking services to grow branch performance.

Qualifications

• 4–7 years of relevant experience required.
• Bachelor's or postgraduate degree preferred.
• Experience in gold loan banking or gold loan products is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to improve brand visibility.
• Plan and monitor field-level marketing for a healthy pipeline.
• Engage customers for new acquisitions and retention of existing customers.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Safeguard pledged securities in vault as per policy.
• Maintain NPAs through follow-ups on interest collections.
• Hire, coach, and train staff with timely feedback.

Skills

Gold loan experience

Communication skills

Education

Bachelor's or postgraduate degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.