Branch Manager - GL East

Bajaj Finserv Limited; Howrah; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj finance limited invites applications for a Branch Manager position in Howrah to lead daily branch operations and drive profitability. You will oversee field marketing, customer acquisition and retention, and ensure strict compliance in gold ornament valuation and vault custody.

You will mentor and train staff, manage NPAs, prepare performance reports, and push growth through gold loan products and related offerings. Strong communication and leadership are essential.

Qualifications

• 4–7 years of relevant experience required.
• Bachelor's degree or higher preferred.
• Experience in gold loan banking or gold loan products preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field marketing and product promotion to boost leads.
• Plan and monitor branch field activities to maintain healthy pipeline.
• Engage customers for new acquisitions and retention.
• Conduct valuation of pledged gold with weight and purity checks.
• Act as custodian of vault and safeguard pledged securities.
• Keep NPAs under control through follow-ups on interest collections.
• Hire, coach, mentor, and train branch staff with timely feedback.
• Prepare branch performance reports and drive growth actions.
• Increase gold loan business and promote third-party products (NCDs, gold coins).
• Ensure 100% process compliance and correct valuation standards.
• Maintain quality performance and cohesiveness among team.

Skills

Branch management

Gold loan products

Customer service

Communication

Team leadership

Compliance

Gold valuation

Vault custody

Education

Bachelor's degree or higher

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.