Branch Manager - GL West

Bajaj Finserv Limited; Mohali; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Bajaj finance limited in Mohali is seeking a branch operations leader to oversee day-to-day branch performance, profitability and compliance.

You will drive field-marketing, engage customers for new acquisitions and retention, supervise vault custody, loan valuations, and ensure timely reporting to support branch growth.

Qualifications

• 4–7 years of relevant experience required.
• Bachelor’s degree or postgraduate preferred.
• Experience in gold loan banking or client service is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to boost brand visibility.
• Plan and monitor branch field marketing for leads and conversions.
• Focus on customer acquisition and retention.
• Valuate gold ornaments for pledges with accuracy and policy compliance.
• Co-manage vault custody and safekeeping of pledged securities.
• Maintain NPAs through proactive follow-ups and collections.
• Hire, coach, mentor, and provide timely feedback to staff.
• Prepare reports and take actions to grow branch business.
• Increase Gold Loan and third-party product sales.
• Ensure 100% process compliance in valuation.

Skills

Branch operations

Field marketing

Customer engagement

Team leadership

Policy compliance

Education

Bachelor's degree

Post-graduation preferred

Job description

Job Summary

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of existing customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.