Branch Manager - GL West

Bajaj Finserv Limited; Bhogpur; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to oversee daily branch operations, drive profitability, and lead field-marketing efforts to expand Gold Loan and other products. The role emphasizes customer engagement, team leadership, and compliance with policy standards.

The candidate should have 4-7 years of relevant experience, with preference for gold loan banking and client-service backgrounds, and strong communication skills.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Gold loan banking/management or client service experience preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor field-level marketing for lead generation and growth.
• Engage customers for new acquisitions and retention of existing clients.
• Valuation of gold ornaments for pledged securities per policy.
• Safekeeping of pledged securities as Joint custodian of Vault.
• Maintain NPAs through proactive follow-ups on interest collections.
• Hire, coach, mentor, and train employees with timely feedback.
• Prepare reports and take actions to grow the branch business.
• Increase Gold Loan and other third-party product sales.

Education

Bachelor's degree / Post-graduation

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Duties and Responsibilities

• Responsible for overall branch operations and performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conduct error-free valuation appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.