Branch Manager - GL West

Bajaj Finserv Limited; Gadchiroli; On-site; INR 350,000 - 480,000; Full time

Job summary

Bajaj finance limited in Gadchiroli district seeks an experienced branch operations lead to drive profitability and customer growth. You will oversee valuations, safekeeping of pledged securities, and field marketing to boost lead generation and brand visibility.

The role emphasizes maintaining NPAs, coaching staff, and expanding gold loan plus third-party product lines, ensuring policy-compliant, error-free operations at the branch.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's degree or higher preferred.
• Experience in gold loan banking or gold loan products preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field-level marketing for healthy lead pipeline.
• Focus on customer engagement and new customer acquisition.
• Ensure accurate valuation of pledged gold with policy compliance.
• Joint custodian of the vault and safekeeping of pledged securities.
• Maintain NPAs through follow-ups for interest collections.
• Hire, coach, and train employees with timely feedback.
• Prepare reports and drive growth of the branch.
• Increase Gold Loan business and third-party products.

Skills

Gold loan banking

Customer service

Branch operations

Verbal communication

Education

Bachelor's degree / Post-graduate

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.