Branch Manager - GL East

Bajaj Finserv Limited; Balasore; On-site; INR 600,000 - 800,000; Full time

Job summary

Bajaj Finserv Limited is hiring for a Branch Operations Manager in Odisha Balasore. The role focuses on overseeing branch profitability, customer acquisition, and effective gold loan operations.

The candidate should have 4–7 years of relevant experience and a strong background in banking products, with excellent communication skills and a track record in field marketing and team leadership.

Qualifications

• 4–7 years of relevant experience required.
• Bachelor’s degree or postgraduate degree preferred.
• Experience in gold loan banking or gold loan products is preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor field-level marketing activities to ensure a healthy pipeline and business conversion.
• Engage customers for new acquisitions and retention.
• Ensure compliant valuation of pledged gold with accurate weight/purity.
• Safekeep pledged securities as joint custodian of the vault.
• Maintain NPAs through follow-ups for interest collections.
• Lead hiring, coaching, mentoring, and performance feedback.
• Prepare reports and take actions for branch growth.
• Increase gold loan business and other third-party products.

Skills

Experience

Communication skills

Field marketing

Education

Bachelor’s degree or higher

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.