Branch Manager - GL West

Bajaj Finserv Limited; Firozpur, Abohar; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj finance limited is seeking a branch operations leader with 4–7 years of relevant experience to drive profitability and growth at the branch level.

The role focuses on managing liquidity, compliance, and customer engagement while expanding gold loan products and other financial offerings. A strong team is expected to ensure seamless customer service and regulatory adherence.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's or postgraduate degree preferred.
• Experience in gold loan banking or related products preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations, performance and profitability.
• Drive field marketing activities to raise brand visibility.
• Plan and monitor branch and field marketing to generate leads.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation and audit of pledged gold ornaments.
• Safeguard pledged securities as joint custodian of the vault.
• Maintain NPAs through follow-ups for interest collections.
• Hire, coach, and train staff with timely feedback.
• Maintain quality and performance reports for branch growth.
• Increase gold loan business and other third-party products.
• Ensure 100% process compliance at the branch.
• Maintain accurate valuation and audit processes.

Skills

Branch operations

Team management

Compliance

Customer engagement

Education

Bachelor's degree / Post-graduate degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

Responsibilities

• Responsible for overall branch operations,performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth
• Focus on customer engagement for new customer acquisitions & retainment of old customers
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.