Branch Manager - GL West

Bajaj Finserv Limited; Jalandhar; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Operations Manager in Jalandhar, Punjab. The role focuses on overall branch performance, customer engagement, and field marketing to expand gold loan and other product sales.

You will supervise valuations, custody of pledged securities, and compliance, while coaching staff and driving continuous growth across the branch.

Qualifications

• 4-7 years of relevant experience.
• Bachelors or higher degree preferred.
• Experience in gold loan banking, management or client services.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing to boost brand visibility.
• Plan and monitor field activities to maintain a healthy lead pipeline.
• Engage customers for acquisition and retention.
• Ensure accurate valuation of gold ornaments and policy compliance.
• Safeguard pledged securities as joint custodian.
• Control NPAs with timely follow-ups on interest collection.
• Plan for smooth branch functioning and team cohesiveness.
• Hire, coach, mentor, and evaluate staff performance.
• Prepare reports and drive branch growth.
• Increase gold loan business and third-party product sales.
• Maintain 100% process compliance in valuations.

Skills

Branch operations

Field marketing

Customer engagement

Team coaching

Planning

Reporting

Gold loan knowledge

Compliance awareness

Education

Bachelor's degree

Post-graduation degree

Job description

Job Summary

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.