Branch Manager - GL West

Bajaj Finserv Limited; Gurdaspur; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj finance limited in Punjab is seeking a Branch Manager to lead daily branch operations, drive performance, and ensure compliance. You will oversee field marketing activities, customer acquisition and retention, and valuation of gold ornaments with strict policy adherence.

The role requires managing vault and pledged securities, reducing NPAs, coaching staff, and reporting on branch performance to enable growth of gold loan business and related financial products.

Qualifications

• Experience in branch operations and managing field activities.
• Strong communication and client service skills.
• Ability to train and coach employees.
• Proven track record in meeting targets and reports.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to boost brand visibility.
• Plan and monitor branch field marketing for healthy lead pipeline.
• Focus on customer acquisition and retention of existing customers.
• Ensure accurate gold ornament valuation and compliance.
• Co-manage vault safekeeping of pledged securities.
• Maintain NPAs through timely follow-ups on interest collections.
• Hire, coach, mentor, and provide feedback to staff.
• Prepare branch reports and drive business growth.
• Increase gold loan business and other products (NCDs, gold coins).
• Maintain 100% process compliance in valuation and audits.

Job description

Job Summary

This position is open with Bajaj finance limited

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.