Branch Manager - GL West

Bajaj Finserv Limited; Gandhinagar, Mandasa; On-site; INR 450,000 - 850,000; Full time

Job summary

Bajaj Finserv Limited is seeking a branch operations leader in Gujarat. The role involves driving performance, managing field marketing, and ensuring smooth operations for gold loan products and related offerings.

The candidate should have 4–7 years of experience, with a background in gold loan banking or client services, and strong communication skills to lead a team and engage customers effectively.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations, performance & profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch and field marketing to generate healthy leads and growth.
• Engage customers for new acquisitions and retention of existing clients.
• Conduct valuation and appraisal of pledged gold ornaments per policy and compliance.
• Safeguard pledged securities as joint custodian of the vault.
• Maintain NPAs through proactive follow-ups for interest collections.
• Hire, coach, mentor, and train staff with timely feedback.
• Prepare reports and drive actions for branch growth.
• Increase Gold Loan business and other products like NCDs, Gold Coins, etc.
• Ensure 100% process compliance in branch operations.

Skills

Communication skills

Gold loan banking

Client service

Education

Bachelor's or Post-graduation degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth
• Focus on customer engagement for new customer acquisitions & retainment of old customers
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education & Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.