Branch Manager - GL East

Bajaj Finserv Limited; Jajpur; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited invites applications for a Branch Operations role in Odisha. The candidate will oversee daily branch operations, drive field-level marketing and customer engagement to grow business and retain customers.

The role requires 4–7 years of relevant experience and a background in gold loan banking. Strong communication and leadership skills are essential for coaching staff and delivering reports for branch growth.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation degree preferred.
• Experience in gold loan banking or gold loan products preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to generate healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Valuation appraisal of pledged gold ornaments with weight and purity checks.
• Custodian of the Vault with safekeeping of pledged securities.
• Control NPAs through follow-ups for interest collections.
• Hire, coach, mentor, train employees and provide timely feedback.
• Prepare reports and drive growth of the branch.
• Increase Gold Loan business and third-party products (NCDs, Gold Coins).
• Ensure 100% process compliance in branch valuation.

Skills

Branch operations

Field marketing

Customer engagement

People management

Reporting

Gold loan knowledge

Education

Bachelor's Degree

Post-graduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.