Branch Manager - GL West

Bajaj Finserv Limited; Radhanpur; In loco; INR 450.000 - 750.000; Tempo pieno

Descrizione del lavoro

Bajaj finance limited in Gujarat seeks a Branch Operations Manager to oversee day-to-day branch activities, drive profitability, and enhance customer engagement through field marketing and effective credit appraisal of gold loans.

The role requires 4-7 years of relevant experience, a bachelor's or postgraduate degree, and strong communication skills to manage staff, ensure policy compliance, and grow gold loan and allied products.

Competenze

• Experience in gold loan banking or related financial products.
• Strong written and verbal communication skills.
• Bachelor's or postgraduate degree preferred.

Mansioni

• Oversee branch operations and profitability.
• Drive field marketing activities to boost brand visibility.
• Plan and monitor branch field activities to ensure healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold ornaments per policy.
• Safeguard pledged securities as joint custodian of the vault.
• Maintain NPAs through follow-ups on interest collection.
• Hire, coach and train employees; provide timely feedback.
• Prepare reports and take actions to grow business.
• Increase gold loan business and cross-sell products (NCDs, Gold Coins).

Conoscenze

Gold loan operations

Customer service

Field marketing

Team leadership

Verbal communication

Formazione

Bachelor's degree

Postgraduate degree

Descrizione del lavoro

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.