Branch Manager - GL South East

Bajaj Finserv Limited; Pedana; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Bajaj finance limited is seeking a branch operations professional to strengthen control over gold loan operations, valuations, and vault custody while driving profitability. You will lead field marketing efforts, coordinate team activities, and ensure compliance across the branch.

The role emphasizes building a health lead pipeline, enhancing customer acquisition and retention, and mentoring staff to sustain growth and service quality at the branch.

Qualifications

• 4–7 years of relevant experience required.
• Bachelor's or postgraduate degree preferred.
• Previous gold loan banking experience preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Engage in field marketing to improve brand visibility.
• Plan and monitor branch field activities to ensure healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Maintain compliance and correct valuation of pledged gold ornaments.
• Safely manage vault custody and pledged securities.
• Monitor NPAs and follow up for interest collections.
• Hire, coach and train employees with timely performance feedback.
• Prepare reports and drive growth for the branch.
• Increase gold loan and related product sales.

Skills

Strong communication

Customer service

Gold loan banking

Team coordination

Education

Bachelor's degree

Postgraduate degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.