Branch Manager - GL West

Bajaj Finserv Limited; Bhucho Mandi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj Finserv Limited invites applications for a Branch Operations Manager in Bhucho Mandi, Punjab. You will oversee branch operations, drive profitability, and lead a team in day-to-day activities including marketing, customer acquisition, and compliance with policy.

The role requires 4-7 years in gold loan banking or related fields, a Bachelor's or higher degree, and strong communication skills to manage customer engagements and reporting while growing the gold loan portfolio.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's or postgraduate degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing to improve brand visibility.
• Plan and monitor field marketing to maintain a healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Perform valuation of pledged gold ornaments with weight/purity checks.
• Safeguard pledged securities as joint custodian of the vault.
• Keep NPAs under control through follow-ups for interest collections.
• Plan for smooth branch operations and team cohesion.
• Hire, coach, mentor and train employees with timely feedback.
• Prepare business reports and drive branch growth.
• Increase Gold Loan business and other products like NCDs, Gold Coins.
• Ensure 100% process compliance in valuation.

Skills

Branch ops

Team leadership

Customer engagement

Gold loan banking

Field marketing

NPA control

Gold valuation

Training staff

Reporting

Compliance

Education

Bachelor's degree

Postgraduate degree

Job description

Job Summary

This position is open with Bajaj finance limited.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.