Branch Manager - GL West

Bajaj Finserv Limited; Samri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited in Rajasthan seeks an experienced Branch Manager to oversee gold loan operations, drive profitability, and manage field marketing activities to strengthen the branch’s growth.

The role emphasizes customer engagement, performance reporting, training staff, ensuring 100% process compliance, and expanding gold loan and related product sales.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to boost brand visibility.
• Plan and monitor field activities to maintain a healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Ensure gold ornament valuation and weight purity as per policy and audits.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Keep NPAs in control through follow-ups for interest collections.
• Coach, mentor and train branch employees with timely feedback.
• Prepare reports and actions for branch growth and performance.
• Increase gold loan business and cross-sell third-party products.

Skills

Branch operations

Team leadership

Customer engagement

Compliance

Education

Bachelor's degree / Post-graduation degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.