Branch Manager - GL West

Bajaj Finserv Limited; Paschim Bardhaman, Dhoraji; Sur place; INR 500 000 - 1 200 000; Plein temps

Résumé du poste

Bajaj Finance Limited is seeking a capable Branch Operations professional to manage day-to-day branch performance and profitability. The role emphasizes strong customer engagement, field marketing, and team leadership to grow gold loan business and other product sales.

The ideal candidate will have 4–7 years of relevant experience, with a background in gold loan banking or related services, and excellent written and verbal communication skills.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation Degree preferred.
• Gold loan banking or related product experience preferred.
• Clear writing and verbal communication skills.

Responsabilités

• Oversee branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to ensure a healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Valuation appraisal of pledged gold ornaments with weight/purity assessment.
• Custodian of the vault; safekeeping of pledged securities.
• Maintain NPAs through follow-ups for interest collections.
• Hire, coach, mentor, and train staff with timely feedback.
• Prepare reports and drive branch growth; expand gold loan and third-party products.

Connaissances

Branch operations

Customer engagement

Team leadership

Mentoring

Formation

Bachelor's degree

Post-graduation degree

Description du poste

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.