Branch Manager - GL South East

Bajaj Finserv Limited; Boudh; On-site; INR 450,000 - 750,000; Full time

Job summary

Bajaj Finance Limited in Odisha is seeking an experienced Branch Operations Manager to oversee daily branch activities, drive profitability, and ensure compliance across gold loan products.

You will lead field marketing, manage customer acquisition and retention, supervise staff, and coordinate valuation of pledged gold while maintaining NPAs and reporting for growth.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree / Postgraduate Degree preferred.
• Experience in gold loan banking or related fields is preferred.
• Strong written and verbal communication is essential.

Responsibilities

• Oversee branch operations and drive profitability.
• Lead field marketing activities to boost brand visibility.
• Plan and monitor branch marketing to maintain a healthy lead pipeline.
• Engage with customers for new acquisitions and retention.
• Value gold ornaments pledged with weight and purity checks per policy.
• Safeguard pledged securities as joint custodian of the vault.
• Keep NPAs under control through follow-ups for interest collections.
• Train and mentor employees, provide timely feedback.
• Prepare branch performance reports and take growth actions.
• Increase gold loan business and cross-sell NCDs, gold coins.

Skills

Gold loan experience

Communication skills

Client service

Education

Bachelor's degree / Postgraduate degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.