Branch Manager - GL East

Bajaj Finserv Limited; Jamshedpur; Presencial; INR 450.000 - 650.000; Jornada completa

Descripción de la vacante

Bajaj finance limited seeks an experienced Branch Operations Lead in India to drive profitability and customer engagement. You will oversee daily branch activities, supervise staff, and manage field marketing to generate quality leads for gold loan products and related services.

The role emphasizes accurate gold valuation, compliance, and team coaching to achieve branch growth and strong customer service standards.

Formación

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsabilidades

• Oversee overall branch operations and profitability.
• Drive field marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to maintain a healthy pipeline of leads.
• Engage customers for new acquisitions and retention of existing customers.
• Conduct valuation appraisal of pledged gold with accurate weight and purity per policy and audit.
• Joint custodian of the vault with safekeeping of pledged securities per policy.
• Keep NPAs under control through follow-ups for interest collections.
• Coach, train, and mentor employees with timely performance feedback.
• Prepare reports and drive growth of the branch.
• Expand Gold Loan and third-party products (NCDs, Gold Coins).
• Ensure 100% process compliance in valuation and operations.

Conocimientos

Communication skills

Leadership

Branch operations

Gold loan domain

Customer service

Educación

Bachelor's or higher

Descripción del empleo

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.