Branch Manager - GL East

Bajaj Finserv Limited; Raghunathganj; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to oversee daily branch operations, ensure healthy profitability, and drive frontline marketing initiatives in the region. The role emphasizes customer engagement, lead generation, and repository management for pledged gold assets.

The ideal candidate will have 4–7 years of relevant banking experience, with strong communication and leadership skills, and a background in gold loan products or related services.

Qualifications

• 4–7 years of relevant experience in banking/finance
• Strong written and verbal communication skills
• Experience in gold loan banking or similar credit products is preferred

Responsibilities

• Oversee branch operations and profitability
• Drive field marketing to improve brand visibility
• Plan and monitor local marketing to maintain a healthy lead pipeline
• Engage customers for new acquisitions and retention of existing customers
• Ensure accurate valuation and purity checks of pledged gold ornaments
• Joint custodian of the vault; safeguard pledged securities
• Keep NPAs under control through diligent follow-ups for interest collections
• Hire, coach, mentor and train staff; provide timely performance feedback
• Prepare business reports and drive growth in the branch
• Expand gold loan business and other products such as NCDs and gold coins

Skills

Communication skills

Customer service

Branch operations

Leadership

Education

Bachelor's degree

Post-graduate degree

Job description

Job Purpose

This position is open with Bajaj Finance Limited.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.