Branch Manager - GL East

Bajaj Finserv Limited; Nadia; On-site; INR 450,000 - 650,000; Full time

Job summary

Bajaj finance limited is seeking a branch operations lead to manage day-to-day operations, drive field marketing, and ensure strong customer engagement in gold loan activities. The role emphasizes leadership, compliance, and achieving growth targets within a busy branch environment.

Ideal candidates will have 4-7 years of experience, a relevant degree, and proven communication and client service skills to supervise staff and ensure quality performance across reports and audits.

Qualifications

• Must have 4-7 years of relevant experience.
• Bachelor's Degree or Post-graduation preferred.
• Experience in gold loan banking, gold loan products, management or client service preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to ensure healthy lead pipeline and business conversion.
• Engage customers for new acquisitions and retention of existing customers.
• Ensure correct valuation and weight purity assessment of pledged gold ornaments as per policy.
• Joint custodian of vault and safekeeping of pledged securities.
• Maintain NPAs through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely performance feedback.
• Maintain quality performance and prepare reports for branch growth.
• Grow gold loan business and cross-sell products like NCDs and gold coins.

Skills

Communication skills

People management

Education

Bachelor's Degree or Post-graduation Degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.