Branch Manager - GL West

Bajaj Finserv Limited; Surendranagar; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finserv Limited, a leading financial services provider, is seeking an experienced branch manager for its Gujarat/Surendranagar operations. You will oversee day-to-day branch activities, drive profitability, and ensure compliance with company policy.

Key responsibilities include field marketing to boost brand visibility, customer acquisition and retention, gold loan valuation, vault stewardship, cash flow management, and coaching of branch staff.

Qualifications

• 4–7 years of relevant experience in gold loan banking or branch management.
• Bachelor's or postgraduate degree preferred.
• Experience in client service and product cross-sell preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Ensure health pipeline of leads for business conversion.
• Engage customers for new acquisitions and retention.
• Maintain 100% policy compliance and vault custody responsibilities.
• Coach and train staff, and prepare branch performance reports.
• Grow gold loan and third-party product sales.

Skills

Branch operations

Gold loan experience

Customer engagement

Team coaching

Valuation & compliance

Education

Bachelor's or higher degree

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.