BPO Executive — Inbound Voice

SORIL Holdings; Lucknow; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Paid training

Quick joining

Job summary

SkillRoom Talent in Lucknow is hiring BPO Executives for a domestic inbound voice process. Handle customer calls for government services and BFSI inquiries in Hindi, with a quick joining preference and paid training.

Freshers are welcome; training provided. You will document interactions in the helpdesk system and escalate complex cases to the nodal or senior teams as needed to maintain productivity and service quality.

Qualifications

• Freshers welcome; paid training provided.
• Lucknow local preferred for quick joining.
• Prior government helpdesk or BFSI experience in UP preferred.

Responsibilities

• Handle inbound calls for government services, BFSI, and utility queries in Hindi
• Assist citizens and customers with service information, status tracking, and grievance registration
• Document all interaction details in helpdesk system
• Escalate complex cases to the nodal or senior team
• Maintain daily productivity and quality targets

Skills

Typing 25+ WPM

Basic computer skills

Hindi language proficiency

Education

12th pass or Graduate

Job description

1 applicant

Job Description

We are hiring BPO Executives for a domestic inbound voice process in Lucknow. Handle customer calls for a government services and BFSI helpdesk in Hindi. Freshers welcome; paid training provided. Quick joining preference.

Responsibilities

• Handle inbound calls for government services, BFSI, and utility queries in Hindi
• Assist citizens and customers with service information, status tracking, and grievance registration
• Document all interaction details in helpdesk system
• Escalate complex cases to the nodal or senior team
• Maintain daily productivity and quality targets

Requirements

• 12th pass or graduate
• Basic computer skills (typing 25+ WPM)
• Lucknow local preferred for quick joining

Preferred Qualifications

• Prior government helpdesk or BFSI BPO experience in UP
• Knowledge of government schemes like PM Jan Dhan or Ayushman Bharat
• Lucknow-based role
• Paid training

About SkillRoom Talent

SkillRoom Talent is a leading staffing and placement firm placing candidates in top BPO and corporate companies across India.