BPO Executive

KG Invicta Services (KGiS); Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

KG Invicta Services (KGiS) in Bengaluru, Karnataka, is seeking a dedicated BPO Executive to join our dynamic team. The role focuses on delivering excellent customer service across international markets through voice processes.

The ideal candidate has experience in international call centers, strong English communication, and the ability to multitask in a fast-paced environment. Join us to contribute to high-quality service delivery and client satisfaction.

Qualifications

• Experience in an international call center or voice process environment.
• Excellent English communication skills, written and verbal.
• Strong problem-solving and customer-centric mindset.
• Ability to work in a fast-paced setting with multiple tasks.

Responsibilities

• Handle inbound and outbound calls with high customer satisfaction.
• Provide accurate information and resolve product/service queries.
• Maintain professional demeanor with customers and colleagues.
• Collaborate with the team to hit performance targets and improve service.

Skills

International call center experience

English communication

Customer-centric approach

Multitasking

Call center software familiarity

Tools

Call center software

Job description

We are seeking a dedicated BPO Executive to join our dynamic team in Karnataka. The ideal candidate will have a strong background in international call center operations and voice processes. As a BPO Executive, you will play a crucial role in delivering exceptional customer service and support to our clients across various international markets.

Key Responsibilities

• Handle inbound and outbound calls efficiently, ensuring high levels of customer satisfaction.
• Provide accurate information and resolve customer queries related to products and services.
• Maintain a professional demeanor while interacting with customers and colleagues.
• Collaborate with team members to achieve performance targets and improve service delivery.
• Document customer interactions and feedback accurately in the system.
• Participate in training sessions to enhance skills and knowledge of products and services.

Required Skills

• Proven experience in an international call center or voice process environment.
• Excellent communication skills in English, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with call center software and tools is a plus.

If you are passionate about providing outstanding customer service and have the required experience, we encourage you to apply for this exciting opportunity to grow your career in the BPO sector.