BPO Telecaller

SHARDA CONSULTANCY SERVICES; Bhopal; On-site; INR 140,000 - 180,000; Full time

Benefits offered by this job

Freshers welcome

Job summary

SHARDA CONSULTANCY SERVICES in Madhya Pradesh seeks a motivated BPO Telecaller to engage customers over the phone, promote our services, and build lasting relationships. You will contribute to lead generation, handle inquiries, and ensure a positive customer experience.

The role suits freshers as well as those with some telecalling or customer service exposure. Strong English and local-language communication, along with basic computer skills, are advised to apply.

Qualifications

• Excellent communication in English and local languages.
• Good interpersonal skills and rapport building.
• Basic computer skills and familiarity with CRM software.
• Ability to work in a fast-paced environment and handle multiple tasks.
• A positive attitude and a willingness to learn.
• Freshers welcome and encouraged to apply.

Responsibilities

• Make outbound calls to promote services and generate leads.
• Handle inbound calls, answer inquiries, and resolve issues.
• Maintain accurate records of customer interactions in CRM.
• Collaborate with team to meet sales targets and improve satisfaction.
• Provide feedback to improve service offerings based on customer input.
• Stay updated on product knowledge and industry trends.

Skills

English communication

Local language skills

Interpersonal skills

CRM familiarity

Multi-tasking

Positive attitude

Tools

CRM software familiarity

Job description

We are seeking a motivated BPO Telecaller to join our dynamic team in Madhya Pradesh. The ideal candidate will be responsible for engaging with customers over the phone, providing exceptional service, and promoting our products and services. As a Telecaller, you will play a crucial role in lead generation and customer retention, ensuring that our clients receive the best possible experience.

Key Responsibilities

• Conduct outbound calls to potential customers to promote our services and products.
• Handle inbound calls from customers, addressing inquiries and resolving issues promptly.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve sales targets and improve customer satisfaction.
• Provide feedback on customer responses to help improve service offerings.
• Stay updated on product knowledge and industry trends to effectively communicate with customers.

Required Skills

• Excellent communication skills in English and local languages.
• Strong interpersonal skills with the ability to build rapport with customers.
• Basic computer skills and familiarity with CRM software.
• Ability to work in a fast-paced environment and handle multiple tasks.
• A positive attitude and a willingness to learn.
• Previous experience in telecalling or customer service is a plus but not mandatory, as we welcome freshers.

If you are enthusiastic about customer service and sales, and are looking for an opportunity to grow in the BPO industry, we encourage you to apply for this position. Join us in delivering exceptional customer experiences and contributing to our success.