BPO Operations Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 150,000 - 300,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in India seeks a dedicated BPO Operations Executive to join our team in Karnataka or Andhra Pradesh. You will manage customer interactions in an inbound call center and help ensure high-quality service delivery.

The role requires strong communication, teamwork, and a proactive approach to resolving inquiries. Training will be provided to enhance product knowledge and service skills, with shifts as required by the business.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment.
• Proven ability to handle customer inquiries and provide solutions.
• Understanding of BPO operations and customer service best practices.
• Willingness to work in shifts as required by the business.

Responsibilities

• Handle inbound calls from customers, addressing inquiries and resolving issues promptly and effectively.
• Maintain a high level of professionalism and customer service during all interactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Document customer interactions accurately in the system for future reference.
• Participate in training sessions to enhance product knowledge and service skills.
• Adhere to company policies and procedures while maintaining compliance with industry standards.

Skills

Strong communication

Teamwork

Customer inquiries

BPO knowledge

Shift flexibility

Job description

We are seeking a dedicated BPO Operations Executive to join our dynamic team in Karnataka or Andhra Pradesh. The ideal candidate will play a crucial role in managing customer interactions and ensuring high-quality service delivery in an inbound call center environment. This position is perfect for individuals who thrive in a fast-paced setting and are passionate about providing exceptional customer service.

Key Responsibilities

• Handle inbound calls from customers, addressing inquiries and resolving issues promptly and effectively.
• Maintain a high level of professionalism and customer service during all interactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Document customer interactions accurately in the system for future reference.
• Participate in training sessions to enhance product knowledge and service skills.
• Adhere to company policies and procedures while maintaining compliance with industry standards.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to work in a team-oriented environment.
• Proficiency in handling customer inquiries and providing solutions.
• Familiarity with BPO operations and customer service best practices.
• Flexibility to work in shifts as required by the business.