BPO Customer Support Executive – Hindi & Regional Language Call Handling

The Elitejob; India; On-site; Full time

Benefits offered by this job

Fixed Salary with performance-based incentives

Paid training and skill development

Health Insurance & ESI benefits

Employee engagement activities

Job summary

A leading financial services provider in India is hiring BPO Customer Support Executives fluent in Hindi and a regional language. Responsibilities include handling inbound and outbound calls, resolving customer inquiries, and maintaining satisfaction ratings. Ideal candidates are 12th Pass or graduates, with excellent communication skills. Freshers are welcome to apply. This position offers fixed salary with performance-based incentives and opportunities for growth.

Qualifications

• Ability to handle inbound/outbound calls professionally.
• Experience in customer service or call center is a plus.
• Willingness to work in rotational shifts.

Responsibilities

• Handle calls in Hindi and at least one regional language.
• Resolve inquiries and maintain customer satisfaction.
• Record customer interactions accurately.
• Meet daily/weekly call targets.

Skills

Fluent in Hindi

Fluent in a regional language

Excellent communication skills

Basic computer knowledge

Typing skills

Ability to remain calm under pressure

Education

Minimum 12th Pass or Any Graduate

Job description

Job Summary

HR Service Jobs is hiring dynamic and customer-focused professionals to join our growing team as BPO Customer Support Executives. This role is ideal for individuals who are fluent in Hindi and a regional language, have excellent communication skills, and are passionate about resolving customer issues with empathy and efficiency. You will be the voice of the company, managing both inbound and outbound calls for various client projects in sectors such as e-commerce, banking, healthcare, and telecom.

Key Responsibilities

• Handle inbound/outbound calls in Hindi and at least one regional language.
• Resolve customer inquiries, complaints, and requests in a professional manner.
• Provide product/service information and guidance as per the script and process.
• Accurately record customer interactions and maintain call logs.
• Escalate complex issues to the appropriate department as per standard protocol.
• Meet daily/weekly call targets and ensure customer satisfaction ratings.
• Maintain confidentiality of customer data and adhere to compliance guidelines.

Required Skills and Qualifications

• Minimum 12th Pass or Any Graduate (in any stream).
• Proficient in Hindi and at least one regional language (mandatory).
• Basic computer knowledge and typing skills.
• Excellent verbal communication and active listening abilities.
• Ability to remain calm and composed under pressure.
• Willingness to work in rotational shifts, including weekends if required.

Experience

• Freshers are welcome to apply.
• Previous experience in a call center or customer service role is an added advantage.

Working Hours

• Rotational Shifts: Morning, Afternoon, and Evening.
• Shift Duration: 9 hours including 1-hour break.
• Weekly Off: Rotational (One day/week).

Knowledge, Skills and Abilities

• Strong understanding of customer behavior and call etiquettes.
• Capability to handle difficult or irate customers with patience.
• Fast learner with adaptability to new tools and platforms.
• Ability to follow scripted dialogues without sounding robotic.
• Time management and attention to detail.
• Willingness to work in a high-volume and fast-paced environment.

Benefits

• Fixed Salary with performance-based incentives.
• Paid training and skill development sessions.
• Health Insurance & ESI benefits (as per eligibility).
• Opportunity to grow within the company through internal job postings.
• Employee engagement activities and rewards programs.

Why Join HR Service Jobs?

• Trusted employer with a strong network in BPO and customer support hiring.
• Inclusive and employee-friendly work environment.
• Regular career development programs and promotions.
• Be part of a team that values communication, learning, and growth.
• Opportunity to work with top national brands across industries.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line: BPO Customer Support Executive – Hindi & Regional Language.
Alternatively, you can apply directly through our career portal