International BPO Executive

SHARDA CONSULTANCY SERVICES; Gurugram District; On-site; INR 167,000 - 290,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Haryana invites motivated International BPO Executive candidates to kickstart their careers in a client-facing role. Freshers are welcome and will build strong communication skills while learning our processes to support a global client base.

You will handle inbound and outbound calls, address customer inquiries, document interactions, and collaborate with teammates to achieve targets. Excellent English, a positive attitude, and a readiness to learn are essential.

Qualifications

• Excellent communication skills in written and spoken English.
• Proficiency in the English language.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Positive attitude and willingness to learn.
• Familiarity with the BPO industry is a plus but not mandatory.

Responsibilities

• Handle inbound and outbound calls and address customer inquiries.
• Provide timely solutions and maintain professionalism in all interactions.
• Collaborate with team to meet performance targets and improve satisfaction.
• Document customer interactions accurately in the system.
• Participate in training to improve product knowledge and service skills.

Skills

Strong communication

English language

Multitasking

Positive attitude

BPO familiarity

Job description

We are seeking a motivated and enthusiastic International BPO Executive to join our dynamic team in Haryana. This role is ideal for freshers looking to kickstart their careers in the business process outsourcing industry. The successful candidate will possess excellent communication skills and a strong command of the English language, enabling them to effectively interact with clients and customers from diverse backgrounds.

Key Responsibilities:

• Handle inbound and outbound calls, addressing customer inquiries and providing solutions in a timely manner.
• Maintain a high level of professionalism and customer service during all interactions.
• Collaborate with team members to achieve performance targets and enhance customer satisfaction.
• Document customer interactions and feedback accurately in the system.
• Participate in training sessions to improve product knowledge and service skills.

Required Skills:

• Strong communication skills, both verbal and written.
• Proficiency in the English language.
• Ability to work in a fast-paced environment and handle multiple tasks.
• A positive attitude and willingness to learn.
• Familiarity with the BPO industry is a plus but not mandatory.