BPO Associate

wroots global pvt ltd; Bangalore Rural; On-site; INR 240,000 - 320,000; Full time

Job summary

wroots global pvt ltd in Bangalore is seeking an International Domestic voice process Associate to handle inbound inquiries from international clients, delivering effective solutions while maintaining a professional tone.

Excellent English communication is essential. Freshers and experienced candidates are welcome; immediate joiners only. This on-site role involves shifts and cross-functional collaboration to ensure high customer satisfaction and timely issue resolution.

Qualifications

• Excellent communication in English.
• Freshers and Experienced are welcome to apply!
• Immediate joiners only.

Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

Skills

English fluency

Job description

BPO Associate - International Domestic voice process

Requirements:-

• Excellent Communication in English.
• Freshers and Experienced are welcome to apply!
• Immediate joiners only.

Job Description:

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer s from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.
• Work Location: Bangalore
• Shifts: General & Rotational Shift (5 days work2 days off)
• Immediate Joiners Only!