Customer Support (Voice & Non-Voice)

wroots global pvt ltd; Bangalore Rural; On-site; INR 495,000 - 605,000; Full time

Job summary

wroots global pvt ltd in Bangalore is hiring for an International Voice Process Associate to handle customer calls from international clients with a courteous and solution-focused approach. The role demands excellent English communication and a professional demeanor to resolve inquiries efficiently.

Freshers and experienced candidates are welcome, with immediate joining. Shifts are general and rotational, and the position offers a salary up to 5.5 LPA for the right candidate.

Qualifications

• Excellent communication skills in English.

Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

Skills

English communication

Job description

BPO Associate - International voice process

Requirements

• - Excellent Communication in English.
• - Freshers and Experienced are welcome to apply!!
• - Immediate joiners only.

Job Description

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities

• - Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

- Work Location: Bangalore

- Shifts: General & Rotational Shift (5 days work /2 days off)

- Salary- Upto 5.5 LPA

- Immediate Joiners Only!!!!