BPO (Banking Domain)

wroots global pvt ltd; Bangalore Rural; On-site; INR 495,000 - 605,000; Full time

Job summary

Wroots global pvt ltd in Bangalore is seeking an International Voice Process Associate to handle customer calls from international clients, delivering effective solutions with professional communication.

Freshers and experienced candidates are welcome to apply, with immediate joins. Shifts are general and rotational, offering salary up to 5.5 LPA.

Qualifications

• Excellent communication skills in English.
• Freshers and Experienced are welcome to apply!!
• Immediate joiners only.

Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

Skills

Excellent English

Job description

BPO Associate - International voice process

• Excellent Communication in English.
• Freshers and Experienced are welcome to apply!!
• Immediate joiners only.

Job Description

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

• Work Location: Bangalore
• Shifts: General & Rotational Shift (5 days work /2 days off)
• Salary- Upto 5.5 LPA
• Immediate Joiners Only!!!!