BPO (Banking Domain)

wroots global pvt ltd; Bengaluru; On-site; INR 495,000 - 605,000; Full time

Job summary

wroots global pvt ltd in Bengaluru is seeking an BPO Associate for the International Voice Process to handle calls from international clients. You will provide effective solutions and maintain a professional, courteous tone throughout interactions.

The role requires excellent English communication, a customer-centric mindset, and the ability to meet performance metrics such as call handling time and customer satisfaction.

Qualifications

• Excellent communication in English required.

Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

Skills

English communication

Job description

BPO Associate - International voice process

Requirements

• Excellent Communication in English.
• Freshers and Experienced are welcome to apply!!
• Immediate joiners only.

Job Description

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

Work Location: Bangalore

Shifts: General & Rotational Shift (5 days work /2 days off)

Salary- Upto 5.5 LPA

Immediate Joiners Only!!!!