Inside Sales Executive

wroots global pvt ltd; Bangalore Rural; On-site; INR 330,000 - 550,000; Full time

Job summary

wroots global pvt ltd is seeking an International Voice Process Associate to handle customer calls from international clients in a Customer Support domain. The role requires excellent communication and problem-solving skills, with a professional and courteous tone at all times.

Location is Bangalore with general and rotational shifts (5 days on, 2 days off). Salary up to 5.5 LPA for freshers and experienced candidates who can join immediately.

Qualifications

• Excellent communication in English is required.

Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints with timely solutions.
• Maintain high customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics (call handling time, CSAT, resolution).
• Collaborate with cross-functional teams to resolve escalated issues.

Skills

English communication

Job description

BPO Associate - Inside Sales

Requirements

• Excellent Communication in English.
• Freshers and Experienced are welcome to apply!!
• Immediate joiners only.

Job Description

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

• Work Location: Bangalore
• Shifts: General & Rotational Shift (5 days work /2 days off)
• Salary- Up to 5.5 LPA
• Immediate Joiners Only!!!!
• Immediate Joiners Only!!!!