BM-Prodattur - Gandhi Road

PeopleStrong; India; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

PeopleStrong is seeking a Branch Manager for the Gold Loan retail division in India. You will drive gold loan disbursement, acquire customers, and manage overall branch operations including processing, disbursement, renewals and closures.

You will ensure accurate gold appraisal and maintain portfolio quality while complying with RBI guidelines and KYC requirements. The role requires leading and training branch staff to deliver exceptional service, handle grievances, and maintain security and

Qualifications

• Gold loan disbursement targets and revenue targets
• Manage branch operations including loan processing, disbursement, renewals and closures
• Ensure RBI guidelines, internal policies, audit and KYC compliance
• Lead, train and monitor branch staff to improve productivity and service quality
• Handle customer grievances and deliver excellent service

Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Skills

Sales and business development

Team leadership

Gold loan operations and branch

Customer relationship management

Risk and compliance management

Communication and problem-solving

Education

Graduate in any discipline (MBA preferred)

Job description

DEPARTMENT-1 Retail - Gold Loan

Country India

State Andhra Pradesh

Skills

Skill

Graduate

CERTIFICATION

Job Description

Key Responsibilities:

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Required Skills:

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills
• Graduate in any discipline (MBA preferred).
• Typically 5-10 years of experience in Gold Loans,