BM-Anantapur - Raju Road

Aditya Birla Group; India; On-site; INR 600,000 - 750,000; Full time

Job summary

PeopleStrong invites an experienced banking professional to lead our Gold Loan operations in the Retail department across India. The role focuses on driving branch business, achieving disbursement targets, and delivering excellent customer service while ensuring compliance with RBI guidelines and internal policies.

You will manage end-to-end branch operations, including loan processing, appraisals, renewals and closures, staff training, portfolio monitoring, and grievance handling to sustain

Qualifications

• Graduate in any discipline; MBA preferred.
• 5–10 years of experience in Gold Loans.
• Experience in sales and business development.
• Experience in branch operations and management.
• Knowledge of RBI guidelines, KYC, and compliance.
• Strong customer service and grievance handling.

Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage branch operations including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation per company policy.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure RBI, policy, audit, and KYC compliance.
• Lead, train, and monitor branch staff to improve productivity and service.
• Handle customer grievances and deliver excellent service.
• Maintain branch security, vault management, and operational controls.

Skills

Sales and business development

Team leadership

Gold loan operations and branch mgmt

Customer relationship management

Risk and compliance management

Communication and problem-solving

Graduate

MBA preferred

Education

Graduate

MBA preferred

Job description

DEPARTMENT-1 Retail - Gold Loan

Country India

State Andhra Pradesh

Worksite Ganesham Enclave, Ananthapur

Skills

Skill

Graduate

CERTIFICATION

Job Description

Key Responsibilities:

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Required Skills:

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills
• Graduate in any discipline (MBA preferred).
• Typically 5–10 years of experience in Gold Loans,