BM-Nandyala1

PeopleStrong; Kurnool; On-site; INR 900,000 - 1,500,000; Full time

Job summary

PeopleStrong operates a Gold Loan department in India, seeking a branch leader to drive disbursement targets and revenue through proactive customer acquisition and strong portfolio management.

The role emphasizes leading a team, ensuring compliance with RBI and internal policies, and delivering superior customer service while managing branch operations and security.

Qualifications

• Minimum 5–10 years of experience in Gold Loans.
• MBA preferred.
• Graduate in any discipline.

Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage branch operations including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure RBI, policy, audit, and KYC compliance.
• Lead and train branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Skills

Sales & BD

Team leadership

Gold loan operations

Branch management

Customer relationship management

Risk & compliance

Communication & problem solving

Graduate degree

Education

MBA preferred

Bachelor's degree

Job description

DEPARTMENT-1 Retail - Gold Loan

Country India

State Andhra Pradesh

Skills

Skill

Graduate

CERTIFICATION

Job Description

Key Responsibilities:

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Required Skills:

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills
• Graduate in any discipline (MBA preferred).
• Typically 5–10 years of experience in Gold Loans,