BM- Hindupuram - Ambedkar Circle

Birla Carbon; Sri Sathya Sai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Aditya Birla Group is seeking a Manager to drive branch business in India with focus on gold loan disbursement, customer acquisition, and staff leadership. The role requires strong risk & compliance oversight and proactive customer service at the Kalyanadurgam branch.

The incumbent will supervise branch operations, ensure accurate valuation, monitor portfolios, and deliver excellence in service while aligning with RBI guidelines.

Qualifications

• 5-10 years of experience in Gold Loans
• Experience in branch operations and RBI compliance
• MBA preferred for business leadership

Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage branch operations: loan processing, disbursement, renewals, closures.
• Ensure accurate gold appraisal and valuation per policies.
• Monitor portfolio quality, collections, NPAs, and overdue accounts.
• Lead, train, and monitor branch staff for productivity and service quality.

Skills

Sales

Business development

Team leadership

Gold loans

Customer relationship

Risk & compliance

Communication

Problem solving

Education

Graduate in any discipline

MBA preferred

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Designation : Manager

Location : India Andhra Pradesh Kalyanadurgam

Job Description:

Key Responsibilities:

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Required Skills:

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills
• Graduate in any discipline (MBA preferred).
• Typically 5-10 years of experience in Gold Loans,
• Discover more about life at Aditya Birla Group