BM- Abdullapurmet

Aditya Birla Capital Ltd.; Andhra Pradesh; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Aditya Birla Capital Ltd. is seeking a Branch Manager to drive gold loan business, oversee branch operations, and lead a team of relationship officers. The role emphasizes adherence to RBI guidelines, KYC, and risk controls while delivering outstanding customer service.

The candidate should have a graduate degree (MBA preferred) with 5–10 years of Gold Loans experience and a track record of achieving targets in a branch setting.

Qualifications

• Graduate in any discipline (MBA preferred).
• Typically 5–10 years of experience in Gold Loans.

Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.

Skills

Sales

Team leadership

Gold loan ops

Customer relationship

Risk & compliance

Communication

Education

Graduate (MBA preferred)

Job description

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.
  

Key Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets.
• Acquire new customers and maintain relationships with existing customers.
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures.
• Ensure accurate gold appraisal and valuation as per company policies.
• Monitor portfolio quality, collections, overdue accounts, and NPAs.
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements.
• Lead, train, and monitor branch staff to improve productivity and service quality.
• Handle customer grievances and deliver excellent customer service.
• Maintain branch security, vault management, and operational controls.
  

Required Skills

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills
  

Eligibility

• Graduate in any discipline (MBA preferred).
• Typically 5–10 years of experience in Gold Loans,