Automotive Service Advisor

QBlue Fluid Private Limited; Chennai; On-site; INR 250,000 - 350,000; Full time

Job summary

QBlue Fluid Private Limited in Chennai seeks a service advisor to handle customer inquiries, prepare job cards and invoices, explain repairs, and coordinate with technicians for timely vehicle delivery.

The role emphasizes strong communication, basic car knowledge, and billing skills to maintain records and drive repeat service bookings.

Qualifications

• 1–3 years of experience in automobile service preferred.
• Basic knowledge of car maintenance and repairs.
• Good communication and customer-handling skills.

Responsibilities

• Handle customer enquiries and understand vehicle service requirements.
• Prepare job cards, service estimates, and invoices.
• Explain repair work and costs to customers and obtain approvals.
• Coordinate with technicians to ensure timely vehicle delivery.
• Provide service updates and maintain customer records.
• Follow up with customers for feedback and repeat service bookings.
• Achieve customer satisfaction and service revenue targets.

Skills

Customer service

Communication

Billing

Coordination

Tools

Billing software

MS Office

Job description

• Handle customer enquiries and understand vehicle service requirements.
• Prepare job cards, service estimates, and invoices.
• Explain repair work and costs to customers and obtain approvals.
• Coordinate with technicians to ensure timely vehicle delivery.
• Provide service updates and maintain customer records.
• Follow up with customers for feedback and repeat service bookings.
• Achieve customer satisfaction and service revenue targets.

Requirements:

• 1–3 years of experience in automobile service preferred.
• Basic knowledge of car maintenance and repairs.
• Good communication and customer-handling skills.
• Basic computer knowledge and billing skills.
• Strong coordination and problem-solving abilities.