Service Advisor

Raam Autobahn; Balasore; On-site; INR 250,000 - 380,000; Full time

Job summary

Raam Autobahn in Balasore, Odisha seeks an experienced service advisor to greet customers, listen to vehicle concerns, and translate technical terms into clear explanations. You will prepare estimates, write repair orders, and secure approvals for additional work.

In this role, you will coordinate with technicians, schedule appointments, track parts, and provide status updates throughout the repair process. You will also guide customers on warranty coverage and final billing.

Qualifications

• Strong customer service and interpersonal communication.
• Foundational automotive knowledge and troubleshooting understanding.
• Organization and multitasking to manage multiple repair orders at once.

Responsibilities

• Customer Greeting: Serves as the first point of contact, welcoming clients and listening to vehicle problems, noises, or maintenance requests.
• Translation of Information: Explains complex mechanical or technical terms from the mechanics into simple, clear language for the customer.
• Estimates and Quotes: Prepares cost and labor estimates, writes formal repair orders, and calls clients for approval if extra work is discovered.
• Workflow Coordination: Schedules service appointments, assigns or tracks jobs with technicians, and checks on parts availability.
• Status Updates: Keeps customers informed about repair progress, handles complaints, and reviews final bills when the car is picked up.
• Warranty Guidance: Advises clients on manufacturer warranties and coverage policies.

Skills

Customer service

Automotive knowledge

Organization

Multi-tasking

Job description

Core Responsibilities

• Customer Greeting: Serves as the first point of contact, welcoming clients and listening to vehicle problems, noises, or maintenance requests.
• Translation of Information: Explains complex mechanical or technical terms from the mechanics into simple, clear language for the customer.
• Estimates and Quotes: Prepares cost and labor estimates, writes formal repair orders, and calls clients for approval if extra work is discovered.
• Workflow Coordination: Schedules service appointments, assigns or tracks jobs with technicians, and checks on parts availability.
• Status Updates: Keeps customers informed about repair progress, handles complaints, and reviews final bills when the car is picked up.
• Warranty Guidance: Advises clients on manufacturer warranties and coverage policies.

Key Skills Needed

• Strong customer service and interpersonal communication.
• Foundational automotive knowledge and troubleshooting understanding.
• Organization and multi-tasking to manage multiple repair orders at once