Service Advisor / Service Incharge

Drivex Mobility; Bengaluru; On-site; INR 279,000 - 469,000; Full time

Job summary

Drivex Mobility in Bengaluru is seeking a Two-Wheeler Service Advisor to be the primary liaison between customers and the service department. You will listen to concerns, outline recommended services, and coordinate with the technical team to ensure timely delivery of serviced bikes.

You will open job cards, record complaints, explain costs and timelines, and keep customers updated on progress. The role demands strong communication, basic computer skills, and a customer‑oriented approach to

Qualifications

• ITI or Diploma in Automobile Engineering preferred
• High school diploma or equivalent required
• 6–20 years of two-wheeler service or customer handling experience
• Basic computer knowledge (MS Office, DMS systems)

Responsibilities

• Greet customers professionally and understand their service needs.
• Explain the service process, estimated cost, and time required.
• Open job cards accurately and ensure all customer complaints are recorded.
• Coordinate with technicians for diagnosis and repair requirements.
• Update customers about the service progress and any additional work required.
• Carry out final inspection and ensure the quality of service before delivery.
• Conduct service follow-ups and handle post-service complaints if any.
• Promote additional services, accessories, and service packages.
• Maintain accurate service records and documentation.
• Meet daily/weekly service targets and contribute to overall service center performance.

Skills

Communication skills

Interpersonal skills

Two-wheeler knowledge

Servicing procedures

Customer orientation

Education

High school diploma

ITI/Diploma in Automobile Engineering

Tools

MS Office

DMS systems

Job description

Job Summary:

The Two-Wheeler Service Advisor acts as the key point of contact between customers and the service department. This role involves understanding customer concerns, suggesting appropriate services, coordinating with the technical team, and ensuring timely delivery of serviced vehicles. The advisor is also responsible for maintaining high levels of customer satisfaction and loyalty.

Key Responsibilities:

• Greet customers professionally and understand their service needs.
• Explain the service process, estimated cost, and time required.
• Open job cards accurately and ensure all customer complaints are recorded.
• Coordinate with technicians for diagnosis and repair requirements.
• Update customers about the service progress and any additional work required.
• Carry out final inspection and ensure the quality of service before delivery.
• Conduct service follow-ups and handle post-service complaints if any.
• Promote additional services, accessories, and service packages.
• Maintain accurate service records and documentation.
• Meet daily/weekly service targets and contribute to overall service center performance.

Required Skills and Qualifications:

• High school diploma or equivalent; ITI/Diploma in Automobile Engineering preferred.
• 6-20 years of experience in two-wheeler service or customer handling roles.
• Strong knowledge of two-wheeler components and servicing procedures.
• Excellent communication and interpersonal skills.
• Good organizational and problem-solving abilities.
• Customer-oriented attitude with a professional appearance.
• Basic computer knowledge (MS Office, DMS systems).