Service Advisor

Arpanna Motors; Mumbai; On-site; INR 420,000 - 620,000; Full time

Job summary

Arpanna Motors in Mumbai seeks a customer-oriented Service Advisor with strong technical knowledge to handle service enquiries, diagnose vehicle concerns, and coordinate with workshop teams for timely delivery.

The ideal candidate should have 14 years of automobile dealership experience or relevant exposure, good communication, and proficiency in service estimation and billing. Training and growth opportunities available at our Andheri service center.

Qualifications

• Graduate in any discipline or Diploma in Automobile Engineering / Mechanical Engineering.
• Strong communication and customer-handling skills.
• Basic technical knowledge of automobiles, servicing, and repairs.

Responsibilities

• Greet customers and understand service/repair requirements.
• Inspect vehicles with customers and record complaints, concerns, and service needs.
• Prepare job cards with accurate customer and vehicle details.
• Explain repairs, maintenance work, and estimated costs to customers.
• Coordinate with technicians, workshop, parts, and service department for timely repairs.
• Provide regular updates to customers on status and delivery timelines.
• Obtain customer approval for additional repairs and parts replacements.
• Ensure accurate billing, documentation and timely vehicle delivery.
• Handle customer complaints professionally and resolve issues.
• Follow up after service to collect feedback and ensure satisfaction.
• Promote maintenance and service packages.
• Maintain service records and help achieve targets.

Skills

Customer handling

Basic automotive knowledge

Coordination

Job cards & estimates

MS Excel & DMS

Complaint handling

Education

Graduate or Diploma in Automobile/Mechanical Eng

Tools

MS Excel

DMS (Dealership Management System)

Job description

Position: Service Advisor
Industry: Automobile
Department: Service
Experience: 14 Years (Automobile dealership experience preferred)
Location: Andheri

Job Summary

We are looking for a customer-oriented and technically sound Service Advisor to join our automobile dealership. The candidate will be responsible for handling customer service enquiries, understanding vehicle concerns, preparing job cards, coordinating with the workshop team, and ensuring timely vehicle delivery with high customer satisfaction.

Key Responsibilities

• Greet customers and understand their vehicle service and repair requirements.
• Inspect vehicles with customers and record complaints, concerns, and service requirements.
• Prepare job cards with accurate customer and vehicle details.
• Explain recommended repairs, maintenance work, and estimated service costs to customers.
• Coordinate with technicians, the workshop team, spare parts, and the service department for timely repairs.
• Provide regular updates to customers regarding vehicle status, repair progress, and delivery timelines.
• Obtain customer approval for additional repairs and replacement of parts.
• Ensure proper billing, documentation, and timely vehicle delivery.
• Handle customer complaints and resolve service-related issues professionally.
• Follow up with customers after service to collect feedback and ensure satisfaction.
• Promote periodic maintenance, value-added services, and relevant service packages.
• Maintain service records and achieve customer satisfaction, revenue, and productivity targets.
• Ensure compliance with dealership processes, service quality standards, and company policies.

Educational Qualification

Graduate in any discipline or Diploma in Automobile Engineering / Mechanical Engineering.

Required Skills

• Good communication and customer-handling skills.
• Basic technical knowledge of automobiles, vehicle servicing, and repairs.
• Strong coordination and problem-solving abilities.
• Knowledge of job cards, service estimates, billing, and workshop operations.
• Proficiency in MS Excel and dealership management systems (DMS).
• Ability to handle customer complaints and work in a target-driven environment.

Preferred Candidate Profile

• Experience as a Service Advisor in an automobile dealership or authorized service centre.
• Knowledge of periodic maintenance, vehicle diagnostics, and repair processes.
• Customer-focused, organized, and capable of managing multiple service requests.
• Ability to coordinate effectively with customers and workshop technicians.
• Valid four-wheeler driving licence will be an advantage.