Service Advisor

Spinny; Chennai District; On-site; INR 180,000 - 320,000; Full time

Job summary

Spinny in Chennai seeks a Service Advisor to understand customer vehicle issues, coordinate with technicians, and provide transparent estimates and updates. You will ensure timely delivery, manage bookings and reminders, and maintain professional customer interactions to support service excellence.

The role focuses on smooth service delivery, handling queries, and driving customer satisfaction while contributing to Spinny's growth in a fast-paced environment.

Qualifications

• Good communication and interpersonal skills.
• Customer-centric approach.
• Basic understanding of vehicles is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Understand the customer's vehicle issue and requirements.
• Coordinate with technicians to diagnose and fix the issue.
• Provide estimates, updates, and recommendations to the customer.
• Ensure timely delivery of the vehicle.
• Handle customer queries and feedback.
• Coordinate with customers, service teams, and technicians to ensure smooth service delivery.
• Manage service bookings, updates, and reminders.
• Handle customer queries, feedback, and complaints in a professional and courteous manner.
• Provide excellent customer service and support.
• Assist in resolving service-related issues and escalating them when necessary.
• Meet daily targets and contribute to the growth of the business.

Skills

Good communication

Interpersonal skills

Customer-centric approach

Vehicle knowledge (advantage)

Fast-paced environment

Job description

Role & responsibilities

• Role: Service Advisor
• Understand the customer's vehicle issue and requirements
• Coordinate with technicians to diagnose and fix the issue
• Provide estimates, updates, and recommendations to the customer
• Ensure timely delivery of the vehicle
• Handle customer queries and feedback
• Coordinate with customers, service teams, and technicians to ensure smooth service delivery
• Manage service bookings, updates, and reminders
• Handle customer queries, feedback, and complaints in a professional and courteous manner
• Provide excellent customer service and support
• Assist in resolving service-related issues and escalating them when necessary
• Meet daily targets and contribute to the growth of the business

Preferred candidate profile

• Good communication and interpersonal skills
• Customer-centric approach
• Basic understanding of vehicles (an advantage)
• Ability to work in a fast-paced environment